The majority of our clients are located in Canada with some in the United States but we have sent custom small run custom Orders to every corner of the globe! Keep in mind that shipping outside of Canada can be expensive and while for larger orders we may subsidize this cost for small runs (1 piece for example) it may not be economical to Order with us. Contact us via e-mail for more details on international shipping and the cost...
We only offer exchanges/replacements on t-shirts or garments that were sold to you in a "defective" manner. Outside of this we do not offer any returns/exchanges because the garment was specifically created for you with a design that you chose and we cannot otherwise sell the inventory to another customer. Please ensure that your design/artwork is double checked before submission to ensure the job is completed to the standard you are looking for.
We do offer Rush turnaround times on Bulk Orders but this service comes at an extra expense to the client. Normal turnaround time is generally 7-10 business days but we can in most scenarios turn orders around as fast as 1-3 business days depending on the complexity & size of the Order. If you are interested in overnight or rush delivery options via FedEx / UPS please speak to your sales rep for more information.
Orders shipped within Canada are typically received by our customers within 3-5 business days. For areas out West it's generally closer to the 3-5 day mark and for Orders within Ontario and the Greater Toronto Area (GTA) it's usually within 1-2 business days. Of course these delivery times will vary based on the courier and it is not something that we can control. Tracking data is normally provided for most orders so that you can monitor the delivery progress.
Orders that are $500+ in value are eligible for our Free Shipping program but any Order that is below that amount will pay a shipment fee based on the size and/or weight of the package being sent. For orders of "1 QTY Shirt" typically the shipment charge within Canada is only $7.99 CAD but this cost will increase for larger quantites. We recommend adding to your Order to meet the Free Shipping threshold to reduce your cost!
